ArticlesPricing

Products

See All Solutions →
By ProductEMARKETER PRO+Analyst Access Program
By Use CaseDetermine Market SizingDevelop StrategiesAllocate BudgetBenchmark PerformanceWin New BusinessDevelop Go-to-Market Strategy
Advertising & Sponsorship
Boost your brand and generate demand with media programs.
Learn More →

Events & Resources

Learning Center
Read through guides, explore resource hubs, and sample our coverage.
Learn More →
Events
Register for an upcoming webinar and track which industry events our analysts attend.
Learn More →
Podcasts
Listen to our podcast, Behind the Numbers for the latest news and insights.
Learn More →

Topics

See All Topics →
Advertising & MarketingSocial MediaContent MarketingEmail MarketingVideoBrowse All →
Ecommerce & RetailEcommerce SalesMcommerceRetail SalesSocial CommerceBrowse All →
Financial ServicesBankingPaymentsFintechWealth ManagementBrowse All →
GeographiesAsia-PacificCentral & Eastern EuropeLatin AmericaMiddle East & AfricaNorth AmericaWestern Europe
HealthValue-Based CareDigital TherapeuticsTelehealthOnline PharmacyBrowse All →
TechnologyConnected Devices5GArtificial Intelligence (AI)Browse All →
More IndustriesReal EstateCustomer ExperienceB2BTravelSmall Business (SMB)Browse All →

Latest Articles

Explore our Research →

Tariffs put over $2 trillion in trade with Mexico, Canada, and China at risk

Article |
 Mar 6, 2025

4 IRL retail trends and what they mean for brands

Article |
 Mar 6, 2025

Apple's new social app reveals event opportunities for marketers

Article |
 Mar 6, 2025

Reddit sees growth as users seek relatable content

Article |
 Mar 6, 2025

Creatives struggle with inconsistent metrics when measuring ad performance

Article |
 Mar 5, 2025

GenAI-influenced reviews, research, and recommendations craft a new era for shoppers

Article |
 Mar 5, 2025

Brands find creator economy use cases for AI

Article |
 Mar 5, 2025

Target faces 40-day boycott as it deals with tariffs, economic blackout

Article |
 Mar 5, 2025

Microsoft Copilot launches AI-powered ad features to vie for ad dollars in the chatbot space

Article |
 Mar 5, 2025

Millennials lead in wearable tech as Gen Z adoption grows

Article |
 Mar 5, 2025
Browse All →

About

Our Story
Learn more about our mission and how EMARKETER came to be.
Learn More →
Our Clients
Key decision-makers share why they find EMARKETER so critical.
Learn More →
Our People
Take a look into our corporate culture and view our open roles.
Join the Team →
Our Methodology
Rigorous proprietary data vetting strips biases and produces superior insights.
Learn More →
Newsroom
See our latest press releases, news articles or download our press kit.
Learn More →
Contact Us
Speak to a member of our team to learn more about EMARKETER.
Contact Us →
EMARKETER

US Retail Ecommerce Returns 2025

The Tide of Online Returns Is Rising

Report by Sky Canaves  |  Feb 21, 2025
Download
Report
Deck
Share
About This Report
Online returns growth will outpace overall ecommerce growth through 2028, driving retailers to update their strategies and solutions to manage costs.
Topics
Retail Sales
Retail Ecommerce Sales
United States

Ecommerce returns continue to pose a major challenge to retailer profitability as more sales move online and returns abuse and fraud continue to rise.

This deck will:

  • Share insights on our latest forecasts for US retail and ecommerce returns.
  • Highlight the returns habits and preferences of online shoppers.
  • Examine retailer priorities, industry trends, and solutions for managing returns.

Here’s what’s in the full report

2files

Exportable files for easy reading, analysis and sharing.

authors

Sky Canaves

Contributors

Suzy Davidkhanian
VP, Content
Blake Droesch
Jasmin Ellis
Forecasting Analyst
Na Li
Director, Primary Research
Wendy Malloy
Director, Reports Editor
Emma Noyes
Graphic Designer, Data Visualization
Jennifer Pearson
VP, Research
Naomi Rebuelta
Copy Editor
Amy Rotondo
Director, US Research
Matt Torpey
Senior Chart Editor
Emman Velasco
Chart Editor
Already have a subscription?Sign In

Access All Charts and Data

Gain access to reliable data presented in clear and intelligible displays for quick understanding and decision making on the most important topics related to your industry

Become a Client